Imperial Carpets started with a shop in Willesden NW10 in the early 1980s. and started
working as a mobile showroom, calling on customers with samples from 2004.
Office address: 1 Egerton Gardens, London, NW10 3LE (for post only)
Stores address: The Yard, Hawthorn Road, London, NW10 2LU (not a showroom)
Apart from email addresses, no customer information is kept on any computer.
We do not share any information with any third party.
Delivery and Fitting Times
Time from ordering to fitting is usually two weeks or whenever you request a date. We arrange
a date with you at time of ordering and it is given with your estimate.
Return / Refund / Cancellation Policy
As products are ordered for your specific requirements, colour, size, etc., no cancellations can be
accepted once goods have been cut/despatched from our suppliers. Cancellations prior to this will be
subject to a charge of 50% of the cost of items (not the labour costs) and deducted from any refund due.
By phone on 020 8459 2301. Phone almost always answered 24/7
By text and mobile on 07581 405 832
By email at firstname.lastname@example.org Replies usually by next day or before.
By mail to Imperial Carpets, 1 Egerton gardens, London, NW10 3LE
Ways to pay
By internet banking: Sort code 40-07-27 Account number 81591525
By Credit or Debit Card while we are with you or by phone.
By Paypal: Account email@example.com or we can send you a request.
By cheque (we still accept cheques) made payable to Imperial Carpets (cheques take 5 working days to clear)
By cash (we still accept cash)
No card details are kept once a payment has been made.
Customer Satisfaction Is The Key To Our Success
Copyright © Imperial Carpets. All rights reserved.